Why isn't the Learning Hub working for me?

Having trouble accessing or navigating the Learning Hub? This guide is designed to help you resolve common technical issues quickly. Review the sections below to find step-by-step self-help troubleshooting tips, solutions for specific errors, such as login loops or dashboard synchronisation, and the latest updates regarding our current support status.

How do I fix technical issues on the Learning Hub?
Why hasn't my issue on the Learning Hub been fixed yet?
What are some common Learning Hub issues?

How do I fix technical issues on the Learning Hub?

If you're experiencing difficulties accessing course content, logging in, or navigating the Learning Hub, most common issues can be resolved quickly using a few quick browser fixes.

Please try the following steps before reaching out to our support team:

Update your device and browser: Ensure your operating system and web browser (e.g., Google Chrome, Safari, Firefox, Edge) are updated to the latest version.
Use Google Chrome in Incognito / Private Mode: Extensions, cached files, or stored cookies can sometimes interfere with the Learning Hub. Opening an Incognito window in Google Chrome bypasses these cached settings.
Switch to a laptop or desktop computer: The Learning Hub works best on desktop or laptop browsers. If you are using a mobile phone or tablet, please try accessing the site from a laptop.
Access via original email links: Ensure you are entering the platform using the direct links provided in your original welcome or enrolment emails rather than old bookmarks or search engine results.

If you’ve completed all the steps above and are still encountering errors, please submit a ticket through the Community Support form. To help our technical team investigate and resolve your issue as quickly as possible, please include a screenshot (.jpg or .png) of what you’re seeing.

Why hasn't my technical issue on the Learning Hub been fixed yet?

We are currently experiencing technical issues with the Learning Hub. Our dedicated tech team is actively investigating these errors and working hard to resolve them as quickly as possible. We understand this can be frustrating, and we appreciate your patience while we work to find resolutions.

High Volume of Support Tickets

Due to these technical issues, our team is currently handling a higher volume of enquiries than usual. As a result, it may take a little longer than usual to receive a response to your ticket. Rest assured that all reported issues are logged and reviewed by our Support and Tech teams.

Please Avoid Duplicate Tickets

We kindly ask that you refrain from raising duplicate tickets or sending follow-up emails for the same issue. Submitting multiple tickets for the same query adds to our queue and extends response times for everyone.

If you haven't already, please try these troubleshooting steps before submitting a new ticket.

What are some common Learning Hub issues?

Here are some common Learning Hub issues that learners are facing, with some suggestions on how you might be able to resolve them on your own!

Common Issue	What Happens	Quick Tip
Looping Back to the Login Page	You log in successfully, but as soon as you click on a module or go to "My Courses," you are logged out or prompted to sign in again.	This is often caused by stored browser cookies or cache conflicts. Try clearing your browser history or opening the page in an Incognito window.
Course Showing as "Ended" or "Not Enrolled"	You click the link in your course email, but the page says "Course Ended" or "Not Enrolled" instead of taking you to your learning materials.	Ensure you are using the exact direct link sent in your original enrolment confirmation email and that you are logged into the correct account.
Missing Confirmation or Access Emails	You completed an enrolment or re-enrolment form, but you haven't received a confirmation email or access link.	Please check your Spam, Junk, and Promotions folders. If nothing arrives within 24 hours, our team can verify if your form submission went through.
Course Not Appearing on Your Dashboard	You received an email confirming you're enrolled, but the course is missing from your main Learning Hub dashboard.	Try logging out completely, closing all browser windows, and logging back in in Incognito mode on a laptop or desktop computer to refresh your dashboard view.
Progress or Completed Modules Not Saving	You completed a section or module, but the page still displays it as incomplete or unattempted.	Make sure you are using a supported desktop browser (like Google Chrome) and avoiding mobile devices, which can sometimes fail to update progress bars correctly.